Return policy
At Patch of Joy, each embroidered item is crafted with precision and care to meet your business’s needs. Because all orders are custom-made and tailored to your request, we do not accept returns.
However, your satisfaction is important to us. If there’s a defect or error in your embroidery, please contact us within 7 days of delivery. Email us at joy@patchofjoy.com with your order number and a clear photo of the issue, and we’ll work quickly to resolve it.
Thank you for supporting our small Black-owned business and trusting us to bring your custom vision to life—one stitch at a time.