Terms & Conditions

Last Updated: February 12, 2026

Welcome to Patch of Joy. By booking services, submitting a request, or using this website, you agree to the following Terms & Conditions. Please review them carefully before proceeding.

1. Platform Overview

Patch of Joy operates as a creative services platform that connects clients with independent creatives (“Joytenders”) for live event customization services. Patch of Joy also offers production services, including Pre-Joy product sourcing which is coordinated by Patch of Joy.

Joytenders are independent contractors and not employees of Patch of Joy. Patch of Joy manages booking, coordination, and support but does not control how Joytenders operate their individual equipment or methods beyond agreed service standards.

2. Live Joytender Services (Events)

Booking & Deposits
Live Joytender™ services are booked at their individual hourly rates. A non-refundable 50% booking deposit is required to secure your event date. The remaining balance is due 14 days prior to your event date, as specified in your booking confirmation.

Availability
Joytender™ availability varies by city and date. Submitting a booking request does not guarantee availability until your booking is confirmed by Patch of Joy.

Event Requirements
Clients are responsible for providing suitable workspace, venue permissions, and access to power unless otherwise arranged. Patch of Joy is not responsible for venue restrictions, power limitations, weather conditions, or other environmental factors that may affect service delivery.

Cancellations & Rescheduling
Deposits are non-refundable. Rescheduling requests are subject to availability and must be submitted in writing. Patch of Joy reserves the right to retain deposits for cancellations within the window specified in your booking agreement.

3. Pre-Joy Services (Pre-Event Customization)

Pre-Joy Services include additional services completed prior to your event by our in-house team or your Joytender.

Custom Quotes
All Pre-Joy services are custom-quoted based on quantity, design complexity, and timeline.

Production Timeline
Production timelines begin once products are received (if client-provided) and final artwork is approved.

Product Sourcing
If Patch of Joy assists with sourcing products, Patch of Joy is not responsible for product quality, fit, or manufacturer variations. All sourced products are final sale.

4. Product Sourcing & Client-Provided Items

Clients may provide their own blank products or request sourcing assistance from Patch of Joy. Patch of Joy is not liable for inconsistencies, defects, sizing, color variance, or material performance of sourced or client-provided items.

All client-provided items must be clean, suitable for customization, and delivered by agreed deadlines. Patch of Joy is not responsible for delays caused by late product arrival.

5. Payments & Final Invoices

All additional services (including Pre-Joy Services, product sourcing, shipping, and other add-ons) are billed along with Live Joytender™ Services and require 50% deposit prior to production or event delivery.

Failure to remit final payment by the stated deadline may result in cancellation of services without refund of deposit.

6. Intellectual Property & Client Designs

Clients represent that they own or have the right to use any logos, artwork, or designs provided. By submitting materials, clients grant Patch of Joy permission to use them solely for fulfilling requested services. Patch of Joy reserves the right to refuse content that is offensive, infringing, or inappropriate.

7. Limitation of Liability

Patch of Joy is not responsible for indirect, incidental, or consequential damages. Liability is limited to the total amount paid for the specific service provided. Patch of Joy is not responsible for venue-related issues, guest conduct, or misuse of customized items.

8. Modifications to Services

Patch of Joy reserves the right to modify service offerings, pricing, or these Terms & Conditions at any time. Updated terms will be posted on this page with a revised “Last Updated” date.

9. Contact

For questions regarding these Terms & Conditions, please contact:
joy@patchofjoy.com