Terms & Conditions
Last updated: November, 2025
Welcome to Patch of Joy. By booking a service or placing a custom order, you agree to the terms outlined below. Please review carefully before submitting payment or confirming your order.
1. Custom Embroidery Orders
Custom Work Policy
All embroidery pieces are made to order and personalized for you. Because of this, all sales are final — no returns, refunds, or exchanges once production has started.
Product Sourcing
Clients may provide their own blank items or request product sourcing assistance. If Patch of Joy assists with sourcing, please note that Joy is not responsible for product quality, fit, or appearance once items are ordered. Clients should review and approve all product details before purchase.
Design & Size Guidelines
Each embroidery design can be up to 3.5" x 3.5" in size. Slight variations in thread color, placement, or stitch density may occur — each piece is crafted by hand with care.
Processing Time
Custom embroidery typically takes 3–10 business days after blank items arrive at Patch of Joy, depending on order size and complexity.
Shipping
All orders ship from Phoenix, Arizona (USA) via standard ground shipping unless otherwise specified. Shipping rates and timelines vary by carrier. Patch of Joy is not responsible for delays once an order has been shipped.
2. Live Event Embroidery Services
Booking & Payments
A 50% non-refundable deposit is required at the time of booking to reserve your event date. The remaining balance is due 14 days prior to the event date. Failure to complete payment on time may result in cancellation of services.
Cancellations & Rescheduling
Deposits are non-refundable but may be applied to a future event date if rescheduled at least 30 days in advance, subject to availability.
Setup & Space Requirements
Clients are responsible for providing appropriate space, power access, and setup time for the embroidery station as outlined in the event agreement. Patch of Joy is not responsible for venue-related restrictions, power loss, or conditions outside our control.
3. Client Designs & Logos
By submitting logos, designs, or artwork, clients confirm that they own or have permission to use those materials. You grant Patch of Joy permission to use the provided design solely for completing your order or event.
Patch of Joy reserves the right to decline any design that contains copyrighted, offensive, or inappropriate content.
4. Liability & Limitations
Patch of Joy is not responsible for:
Defects or inconsistencies in client-supplied products
Differences in color appearance due to screens or thread variations
Shipping delays or damages once an order leaves our studio
Misuse, washing damage, or improper care of embroidered items
In no event shall Patch of Joy’s liability exceed the total amount paid for the specific order or event.
5. Communication
All communication regarding orders and bookings should be sent to joy@patchofjoy.com.
Production and delivery times are calculated in business days (Monday–Friday, excluding holidays).
6. Agreement
By submitting payment, providing products, or signing a service contract, you acknowledge that you have read and agree to these Terms & Conditions.