Terms and Conditions
Welcome to Patch of Joy! By accessing or using our website and embroidery services, you agree to the following terms and conditions. Please read them carefully before submitting a quote request or placing an order.
1. Custom Orders
All embroidery work is custom-made based on your submitted request. Slight variations in thread color, placement, or sizing may occur due to the nature of custom embroidery. These are not considered defects but part of the handmade process.
2. No Returns or Refunds
Because all orders are made-to-order and personalized, we do not accept returns or offer refunds. If your order is incorrect or arrives with a defect, please contact us at joy@patchofjoy.com within 7 days of delivery, and we will work to make it right.
3. Shipping & Local Delivery
We offer shipping within the U.S. and delivery/pick-up options within the Phoenix Metro area. Standard processing times apply. Patch of Joy is not responsible for shipping delays caused by third-party carriers.
4. Stock & Sourced Products
Clients may choose from in-stock items (subject to availability), provide their own products, or request product sourcing. All product requests must be confirmed in the quote approval process before embroidery begins.
5. Intellectual Property
All product designs, concepts, and content on the Patch of Joy site are the intellectual property of Patch of Joy. Unauthorized use, reproduction, or redistribution is strictly prohibited.
6. Privacy & Data
We respect your privacy and only use your information to process your order and communicate project updates. For more information, please review our [Privacy Policy].
7. Updates to Terms
Patch of Joy reserves the right to update these terms at any time. Any changes will be posted to this page and are effective immediately.
By working with us, you acknowledge and agree to these terms. Questions? Reach out to joy@patchofjoy.com or contact us HERE.